How to Get Support for AccuTrack, AccuLite, or AccuSQL
If you need support for AccuTrack or AccuSQL contact our support department via any of the following methods:
(1) Platinum Plus subscribers
If you have an active Platinum Plus subscription,
then you have access to our premium support services including online assistance, phone, and direct email
support. Active Platinum Plus subscribers may use any of the following methods to get support:
- Phone: Call our support line directly at 321-214-0012
- Email: Email our support department directly via
- Call-back form: if you cannot make long distance calls, you can ask us to call you by
using this web form: http://www.accutrack.
- Online support forum: Use the support forum to post new questions and also to search
for answers of existing questions. Note that to use the support forum you must first register for it. Registrations
must be approved by our staff before they become active. For instructions please see
For faster service, you should always use one of the above methods for contacting support.
Our goal is to respond to questions ASAP. Most of the times you would hear back from us within the hour.
Please do NOT leave support questions on the voicemail box of your sales rep
or on our main office number (the 888 number) as this could cause delays in receiving and processing your
(2) Users without Platinum Plus
If you do not have an active Platinum Plus subscription then the only
available free support option is the online
support forum. You may ask your questions on this forum and they will be answered by AccuTrack support
staff or other software users.
If you do not have an active Platinum Support subscription and want direct email, phone,
or online support then you may order the
Silver Priority Support Plan or pay for